A Technique for Ranking Friendship Closeness in Social Networking Services

The concept of friend and friendship are critical to both theoretical and empirical studies of social relations, social media and social networks. Measuring the closeness among friends is a big issue for developing online social networking services (SNS) such as Facebook. This paper will address this issue by proposing a technique for ranking friendship closeness in SNS. The technique consists of an algorithm for ranking need-driven friendship closeness and an algorithm for behaviour-based friendship closeness in online social networking sites. The former is based on Maslow’s hierarchy of needs, while the latter is based on behaviours of users on Facebook and TOPSIS. Examples provided illustrate the viability of the proposed algorithms. The research in this paper shows that ranking friendship closeness will facilitate understanding of needs and behaviours of friends and friendships in SNS. The proposed approach will facilitate research and development of social media, social commerce, social networks, and SNS

Integrating online social networks with e-commerce : a CBR approach

Integrating online social networks (OSN) with e-commerce is a part of Enterprise 2.0 and social media and is of significance for development of e-commerce and online social networking services. However, how to integrate online social networks including Facebook with e-commerce is still a big issue for companies. Case based reasoning (CBR) has a number of successful applications in e-commerce and web services. This article examines how to integrate OSN with e-commerce, how to integrate CBR with e-commerce and how to integrate CBR with OSN. This article also proposes a CBR architecture for integrating online social networks with e-commerce using CBR as an intelligent intermediary. One of the research findings indicates that the principle of CBR is a useful marketing strategy for integrating e-commerce and OSN. The approach proposed in this research will facilitate the development of e-commerce, Enterprise 3.0 and online social networking services.<br /

Blockchain Adoption Framework Using Innovation Translation Approach - The preliminary study

Given the rapid move of organisations towards blockchain adoption, this paper focuses on the niche area associated with blockchain technology adoption. Literature is scarce around the explorative view of the blockchain adoption process and a need to identify the interplay of human and non-human elements at several points that influence the actions and ultimately the decision to adopt a blockchain application. This study investigates the blockchain adoption process from an explorative view and determines yet uncovered aspects to be considered before and while adopting blockchain. For this purpose, the study employed an Innovation Translation approach informed by Actor-Network Theory to identify the interactions among actors at each moment of blockchain adoption. The results of the study are crucial for blockchain literature as it fills gaps of empirically investigated, explorative and dynamic insight into the process and assists potential adopters in realising the interactions required before and during successful adoption process

Discovery of small group interactions and performance from project emails

Despite latest advances in small group research, discovery of group interactions and performance from analysis of small group communication, such as project emails, is still minimally represented. This paper presents a novel approach of studying small groups through analysis of the participants' emails sent to the project manager. We examined 1,105 email messages from managers' email in-boxes across five distinct ICT projects from the personal, social, collaborative, and engaging perspective of the email senders and link the findings to group performance. The study provides theoretical evidence that analysis of incoming communication from project managers' email in-box can be used to measure a group's success. For project managers the approach has the potential to be highly beneficial for monitoring of indicators for the state of project health. © Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020. All rights reserved

Organisational Learning with SaaS CRM – A case study of Higher Education

Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring

Organisational learning with SaaS CRM – A case study of higher education

Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring

CWDM: A Case-based Diabetes Management Web System

Managing diabetes using intelligent techniques is a recent priority for healthcare information systems and the medical domain. Diabetes is one of the most widespread diseases around the world including Australia. Numerous intelligent systems supporting diabetes management (DM) have been widely deployed, yet how to effectively develop a DM system integrating intelligent techniques remains a big issue. Case-based reasoning (CBR), as an intelligent technique, has been applied in various fields including customer services, medical diagnosis, and clinical treatment. This paper proposes a case-based lifecycle for DM consisting of case-based symptoms, case-based diagnosis, case-based prognosis, case-based treatment, and case-based care. The lifecycle is integrated with a web-based system in which CBR functions as an intelligent intermediary. The approach proposed in this research might facilitate research and development of diabetes management, healthcare information systems and intelligent systems

Facilitating the development of lifelong learners through e-communication tools

Computer mediated communication (CMC) skills are essential in today’s rapidly changing, technologically focused environment. This study reports student perceptions towards using CMC to improve learning. Twenty-two Tertiary and Further Education students participated in a pilot study that measured student preferences and perceptions of e-communication tools via a combination of qualitative and quantitative methods. Three units of varying levels and complexities of e-communication tools were used in the study, which provided perceptions influenced through varying levels of exposure and usage. The research indicated that students perceived most tools as being useful, but not all preferred to use them. A most important finding was students indicated a shared perception and preference for combinations of e-communication tools, and that by promoting the use of these tools, teachers help encourage students to develop as lifelong learners.E

Business analytics-based enterprise information systems

Big data analytics and business analytics are a disruptive technology and innovative solution for enterprise development. However, what is the relationship between business analytics, big data analytics, and enterprise information systems (EIS)? How can business analytics enhance the development of EIS? How can analytics be incorporated into EIS? These are still big issues. This article addresses these three issues by proposing ontology of business analytics, presenting an analytics service-oriented architecture (ASOA) and applying ASOA to EIS, where our surveyed data analysis showed that the proposed ASOA is viable for developing EIS. This article then examines incorporation of business analytics into EIS through proposing a model for business analytics service-based EIS, or ASEIS for short. The proposed approach in this article might facilitate the research and development of EIS, business analytics, big data analytics, and business intelligence

Business analytics-based enterprise information systems

Big data analytics and business analytics are a disruptive technology and innovative solution for enterprise development. However, what is the relationship between business analytics, big data analytics, and enterprise information systems (EIS)? How can business analytics enhance the development of EIS? How can analytics be incorporated into EIS? These are still big issues. This article addresses these three issues by proposing ontology of business analytics, presenting an analytics service-oriented architecture (ASOA) and applying ASOA to EIS, where our surveyed data analysis showed that the proposed ASOA is viable for developing EIS. This article then examines incorporation of business analytics into EIS through proposing a model for business analytics service-based EIS, or ASEIS for short. The proposed approach in this article might facilitate the research and development of EIS, business analytics, big data analytics, and business intelligence